Returns
SideDoor does not accept product returns.
Order Cancellations
Orders processed through SideDoor cannot be cancelled. Under certain circumstances (for example, product availability issues or necessary substitutions) our team is available to quickly assist in amending orders. You can reach our team via in-app chat or by sending an email to [email protected].
Damages
In cases of damage during transit or other product issues, SideDoor will work with you directly to coordinate for repairs, and (if necessary) replacement of damaged piece(s). If you or your client observe damages or other issues, please reach out to our team by contacting [email protected]. You will then be asked to provide:
The order number that the item is attached to
A picture of the shipping packaging that the item arrived in
3 pictures of the item itself showing the damage (2 up-close, and 1 from further away)
Please Note: The customer must inspect all items at delivery (even if the product is delivered by threshold delivery) and notate any damages before the delivery driver departs for a damage claim to be accepted. We require notice of any product issues within 48 hours of delivery in order to process any replacements or repairs.
If you would like to add any of this verbiage to your website (if you embed or sell SideDoor products on your website) to make your clients aware of our return policy, please feel free to do so at your discretion. If you have any questions or concerns regarding this matter please reach out to us via the chat widget at the bottom right-hand side of your dashboard, or email us at [email protected].
